General FAQ's******************************

What hours are you open?
We are open Monday through Friday 9AM to 6PM
and Saturday by appointmenrt only.

Are appointments needed?
Only on Saturdays.

Do you close for lunch?
No - our staff is always available during work days.

Do you close for Holidays?
Yes - We close for major holidays and we also occasionally close for special events such as all staff training sessions and the Awards and Recognition meeting which are normally held in February or March.

How long have you been in business?
The company which is a result of a merger of three old line awards and recognition companies has a history of almost 35 years.

How long has the present management been with the company?
The current owners and management will be celebrating our 15th anniversary in March of 2004.

What are your qualifications.
All-Quality has the ONLY two Certified Recognition Specialists in the San Gabriel Valley. Both Ingrid and Russ Garside hold CRS designations from the Awards and Recognition Association. In addition, several other staff members are in the process of receiving their certification.

Do you do engraving onsite or send it out?
All engraving is done onsite in addition with several other processes such as hot stamping and sublimation. We do send out work which requires special equipment/facilities or for which the demand is not constant enough to warrant the investment of equipment in house.

What is your policy on errors?
If we make the error - we correct it immediately for free. If the customer made the error - we correct it immediately for a reduced cost. If it is not clear what caused the error-we assume we did and correct it for free.

Do you accept phone orders?
Only in limited cases as the frequency of misspelled names and message increases with taking information over the phone. We request use of fax, email, mail or in person rather than phone messages. If phone messages are the only reasonable way for a customer to give us information, we will take the information with the understanding that the customer is responsible for any mis-communication. The customer may choose to pay a minimal insurance cost in which case All-Quality assumes complete responsibility of the replacement cost regardless of who made the error.

Can I wait for it?
Regardless of what it is, the answer is no. Experiences, some of which were expensive to the company and irritating to the customer, have proven that while the customer waits, the stress level of all involved goes through the roof and the frequency of errors heads for 100%. For certain quick and easy jobs such as a brass plate when the production schedule allows, we will do the job while the customer goes and has a cup of coffee at a local restaurant.

Do you have pickup and delivery service.
We have daily UPS pickup at our office. Upon occasion, we will make arrangements for a personal pickup or delivery usually at an extra cost.


Do you have a salesperson who can come to my office?
Yes, while we have no outside sales staff, we can arrange for one of our staff to visit your location with a few days notice. We will call before the visit to determine what materials we need to bring and what the customer is looking for us to do for them.

Do you take credit cards?
Yes we accept Mastercard, Visa, American Express and Discover. Currently we have no method to enter pin numbers and therefore can not take debit cards.

How much of a deposit do you require?
We only require a deposit on certain items which are not done onsite and have a long delivery time such as bronzing, cast plaques. In those few cases we ask for a 50% deposit.

Will you bill my organization?
Yes, if we have a signed credit application on file. We will fax a credit application to your financial department or treasurer or whomever has authorization to commit the organization with just a simple request.

What are your terms?
On an open account, terms are net 15 days. All organizations with outstanding invoices over 30 days are charged a service charge on future orders until all outstanding items have been handled. All organizations with outstanding invoices over 45 days are sent to collection without further notice.

Do you engrave customer owned items?
Yes, however we do not take responsibility for the item and the work is solely at the customer's risk as we do not make enough on these types of work to justify assuming the risk to replace items which we can not warrent are even engravable.